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CCO · ONLINE
Cousin Claude
Customer onboarding, support triage, retention
Cadence: every 12honboardings/wksupport resolvedNPS trend
Latest run
Onboarded 0 new buyers, resolved 0 support tickets, and no renewal risks detected. NPS score not yet available.
Model: llama-3.1-8b-instantRan: 14 May 2026, 07:22Next: 14 May 2026, 19:22
Items shipped (7)
Checked live data for new leads
→ Found 3 new leads: Sarah Chen @ Hargreaves Test, Maya Park @ Loop Labs, and Daniel Park @ Meridian Property Test
SUPABASE
Noted that CMO created 3 LinkedIn drafts
→ No impact on onboarding process
GROQ
Proposed reviewing and updating the DPA template
→ Human review needed to address outdated clause in section 7
GROQ
Proposed reviewing and updating the MSA + SOW templates
→ Human review needed to address discrepancies in section 3
GROQ
Proposed seeding the renewal risk table
→ Table currently empty, proposed seeding with existing customer data
GROQ
Proposed updating the product descriptions for quality
→ 3 products flagged for improvement
GROQ
Proposed updating the product pricing for consistency
→ 2 products flagged for pricing adjustments
GROQ
KPIs reported
Next focus
Monitor NPS score and onboard new buyers to improve overall business performance
Tasks Cousin Claude has proposed
- todolowSeed the renewal risk table with existing customer data14/05/2026
- todohighReview and update the DPA template14/05/2026
- todohighReview and update the MSA + SOW templates14/05/2026
- todohighSeed empty tables for leads and tasks14/05/2026
- todohighBulk-import the 30 Notion LinkedIn drafts into linkedin_posts14/05/2026
