Operations
Knowledge base
A knowledge base is the structured collection of documentation, SOPs, playbooks, and FAQs a team operates from. Modern KBs are RAG-indexed so AI can answer questions from them directly. Tools: Notion, Confluence, Mintlify, custom.
More detail
For Aiprosol customers, we typically build the KB inside Notion (organisation-friendly) + index it via Supabase pgvector for RAG. AI agents (especially CCO for customer support) query the KB before drafting responses, citing specific KB pages. The KB is the single source of truth — agent answers grounded in it are auditable.