Operations
Onboarding
Onboarding is the structured first 30-90 days of a new customer relationship — getting them set up, integrated, and producing measurable value. Most-leveraged moment for reducing churn — 80% of cancellations correlate with poor onboarding.
More detail
Aiprosol's Phase 0 (Days 0-14) is the onboarding for managed plans: SSO + DPA + audit + pilot users + baselines + first-workflow-live. Customers who hit Phase 0 milestones on schedule are 4x more likely to renew at month 12. The CCO agent monitors onboarding milestone hit-rate as a leading retention indicator.