AI Automation for E-commerce + DTC
Customer support that resolves 60% of tickets without a human. Cart abandonment sequences that actually convert. Supplier ops that don't eat your weekends.
E-commerce ops eat founder time in three places: customer support, supplier coordination, returns. Aiprosol automates all three with AI that respects your brand voice + your operational reality.
Use cases we deliver
Customer support automation
Incoming Shopify / Gorgias / Klaviyo message → AI categorise + draft response → 60% resolve immediately (refund status, tracking, sizing); 40% route to human with context pre-loaded.
Cart abandonment recovery
Abandoned cart → personalised email/SMS sequence based on the actual items + customer history → conversion rate 2-3x vs. generic 'you forgot something' templates.
Supplier order automation
Inventory low-stock alert → AI generate PO + send to supplier + track confirmation → reorder cadence learned from sales velocity per SKU.
Returns workflow
Customer initiates return → AI eligibility check + RMA generation + label issued + refund queued → end-to-end with zero manual intervention for compliant returns.
Post-purchase content
Order ships → AI personalised 'here's how to use it' email per product → review request 14 days post-delivery → re-engagement 60 days later.
Compliance + integration notes
PCI DSS compliant patterns (we never touch payment cards directly). GDPR + CCPA for customer data. Shopify, BigCommerce, WooCommerce, Magento all supported.
FAQs
Will customers know they're talking to AI?
Our pattern: AI handles the routine query, brands the response as 'AI-assisted', escalates anything edge-case to a human. Most customers prefer instant AI to slow human.
Can it handle our brand voice?
Yes — initial training on 50-100 of your historical messages calibrates voice. Ongoing supervised learning refines as you go.
What about returns fraud?
Returns workflow has explicit fraud-pattern detection. High-value or pattern-matched-fraud returns escalate to human review. Most legitimate returns process automatically.
Pricing for a $5M-$20M revenue DTC brand?
Growth plan ($2,997/mo) for that range. Above $20M revenue → Enterprise ($7,997/mo) for multi-channel scope.